|
What is Centennial Bank's Internet Banking Service
Centennial Bank's Internet Banking Services gives you immediate access to your account information when it is convenient for you from your home or office. All you need is an Internet Connection and a WEB Browser that supports 128-bit SSL encryption. Protecting your information is our first priority. We require Microsoft Explorer version 3.02 (or higher) or Netscape Navigator 3.0 (or higher). They can be downloaded from our site. |
|||
|
What services are available with the Internet Banking Service
Check account balances View current transactions View front and back of current checks and deposit slips Verify deposits and withdrawals View prior months Bank Statements Transfer funds between your accounts Place Stop Payment orders Contact us via Email Download account information into financial management software such as Microsoft Money, Spreadsheets or Word Processing. |
|||
|
How do I get started with this Internet Banking Services
To apply for an Internet Banking Service account, please contact the Bank during normal business hours at (303)-680-1600, or at our Banking office at 13700 East Arapahoe Road in Englewood. A formal application and agreement is required to initiate this service. |
|||
|
What happens if I lose or forget my PIN number.
Your PIN number is the most important element in the security of your information. To obtain a new PIN number, you must call the Bank during normal business hours at (303)-680-1600. You will be asked to provide pertinent information that identifies you before a new PIN number can be provided. That PIN number will be mailed to the address on your account. |
|||
|
Does Internet Banking have an online User Guide
Please see the information below: Internet Banking Service Sign On Screen To begin banking online go to the Home page of the Centennial Bank website. From this screen you can sign on and access Centennial Bank’s Internet Banking Services by entering your Customer ID and Personal Identification Number (PIN). After you have entered your Customer ID and PIN, click on the GO button to submit your sign-on information. Internet Banking Customer ID A 12-digit number assigned by Centennial Bank. Once you are set up, you can create an alias for your ID number that is easier for you to remember. Your customer ID is issued randomly by the system and cannot be changed. Internet Banking Service PIN After your first successful login, you will be prompted to change your PIN. Your PIN can be any 6-8 AlphaNumeric combination. The system will prompt you to change your PIN every 90 days. Your PIN is the most important security feature in the system. Safeguard it carefully. When in doubt about its safety, change it. Do NOT make it easy for someone to guess your PIN. Note: Each customer is allowed three sign-on attempts. After the third invalid attempt, the system will lock you out for a 24-hour period from the time you attempted to sign on. If you forgot your PIN, you will have to call us to have your PIN reset. Once you login successfully, you can change your PIN. ACCOUNT LISTING PAGE (MAIN PAGE) The Account Listing page is the first page you will see after you login. This page has general information about the bank at the top of the page and your account information at the bottom. As a security measure, the system will also show the last time you logged in and the total number of times you have logged in. You can reset the login counter from the Account Management page. To view your account information you can select “View Accounts” or scroll down to your account information. From the Account Listing page you can also initiate transfers, view current transactions, view range of transactions between dates, enter stop payments, access Account Management, download transactions, email the Bank, or get Help. To log out of Internet Banking select “Exit”. Viewing Account Information From the Account Listing page you can view all of the accounts you have set up to access through Internet Banking. Initial account names are based on default system account descriptions. However, you can personalize the descriptions by going to the Account Management page and selecting Change Pseudo Account Name. Use the drop down menus to select how you would like to view the information for each account. All account balances are displayed in real time; therefore with each inquiry, if the balance changes you will see the most current balance information. To initiate a request for new views, click on the drop-down menu, select an option, then click the submit button to initiate your request. Funds Transfers This option is selected from the drop-down menu on the Account Listing page. To initiate a transfer between accounts you should: • Select the account to transfer the funds from by using the drop-down menu on the Account Listing page. Click the GO button to go to the next page. • View Scheduled Transfers page will appear. Click on the Add New Transfers button. • On the transfer funds page select the account to transfer funds to by clicking on the check box next to the account name. In the amount to transfer box enter the amount, including cents that you would like to transfer. • Optional: If you wish to make the transfer a recurring scheduled transfer, select the frequency and dates from the available options at the bottom of the page. The default for transfers is “one time”. • To process your transfer, click on the Submit button at the bottom of the page. After you complete the transfer, a page displaying the information about the transfer and a confirmation number will appear. You should print this page for your records. Account Management The Account Management page gives you the option to change your PIN or personal ID (Alias), reset your login counter, change account names, and change display options. • Change PIN With this option you can change your PIN at any time and as many times as you wish. The PIN you choose must be 4-8 numbers or letters in length. If you ever forget your PIN, contact the bank during normal business hours at (303)-680-1600 and we can reset it for you. You will be prompted to change your PIN upon your fist successful sign-on. • Change Personal ID (Alias) You can change your Internet Banking Service Customer ID from the 12-digit bank assigned number to something easier for you to remember (alias). The Alias that you choose must be between 4 and 12 characters long with no spaces or special characters. The ID cannot begin with a number, but may include numbers in it. All ID's are individual and no two persons may have the same one. If you choose an ID that has already been selected by another customer, you will be prompted to select another ID. • Reset Login Count From here you can reset the login counter for your Internet Banking ID. It will inform you that the counter has been reset. When you go back to the View Accounts / Account Listing page you will see that your login count is 0. • Change Pseudo Account Name Each account that you have access to through Internet Banking will be initially set up with a default name created by the banking system. If you wish to change the name of any accounts to something more personal, you can do so here. Valid account names can include upper and lowercase letters, spaces, and any number between 0 and 9. • Display Options You may select how many accounts that you want displayed on the account-listing page. Download Transactions Internet Banking has an option to download account transactions into a personal finance application such as Microsoft¨ Money. You can also download your account information into a text file or spreadsheet format. To download transactions do the following: • From the Download Transactions page, select the account you would like to download transactions from. • Select the range of transactions to download. • Select a format for the type of software you are downloading to. 1. Open Financial Exchange (.OFX - Microsoft¨ Money) 2. Personal Finance (.QIF) 3. Intuit Interchange Format (.IIF - for Intuit¨ QuickBooks) 4. Spreadsheet (.CSV - Excel, Lotus, etc.) 5. Word Processing (.TXT - Plain text document) Click on the Download Transactions button to begin downloading. The next page will give additional instructions on saving the file. Click on the link at the bottom of the page to complete the download. Stop Payments On the Stop Payment page, you may stop payments to a single Payee. However, you can make the request to stop multiple payments. Simply enter the check date, the check number or range of numbers and the exact amount of the check(s). Next, select the Payee of the check(s) to stop. Press Submit. You will receive a confirmation that your request has been submitted through Internet Banking. Please print, sign and return a copy of this request to Customer Service at Centennial Bank. You may mail the signed Stop Payment Request form to: Customers are responsible for verifying that checks have not already been paid during prior statement periods. We are unable to stop payments on checks we've already received and paid. After the written stop payment notice is signed and received by Centennial Bank, your stop payment order is valid for six months and will not be effective after six months, unless the stop payment is renewed in writing. |
|||
|
